Returns and Refunds Policy
General
Our products can be returned within 30 days of the shipping date of the original product purchase, although we do ask you to contact us if you have a complaint or are not completely satisfied with your order as a matter of courtesy.
Sale items can be refunded, too.
Please notify us immediately if you received a damaged product.
Don't hesitate to contact us by selecting "Support" from the menu in the website's header if you have any questions about our Returns and Refunds Policy.
The Return Process
Before you return a product, please make sure that:
- The product was purchased in the last 30 days
- The product is in its original packaging
- The seal on the product is intact
First, contact us for the Shipping Order Number, which is NOT the Zenith Herbal order number. You will need this in the next step.
Then get your RMA (Return Merchandise Authorization) shipping label by completing an RMA request at http://logistech.us/lomacs/webtools/return_process where you will add the Shipping Order Number from the previous step.
Once you have completed your return request, you will be automatically emailed a non-paid shipping label. Apply this label to the package and return it to the address provided on the label.
Shipping charges incurred in connection with the return of a product are not refundable.